Privacy Policy
This Privacy Policy (Policy) applies to all personal information collected and held by Townhouses.nz Limited ("we", "us", or "our"). It applies to our website at townhouses.nz, related websites, downloadable software, mobile applications, and other services (together, "Services").
We recognize the importance of privacy. This Policy explains what information we collect, why we collect it, how we use and disclose it, how we safeguard it, when it may be deleted, and your privacy rights. We may revise this Policy to comply with applicable regulations, adopt new technologies, or improve the Services.
Summary
- Information we collect: information you give us, information others give us (including integrated services), and information we observe when you use the Services.
- Purpose of collection: to operate, improve, secure, and personalize the Services, and to communicate with you.
- Disclosure: we do not intentionally disclose personal information without your consent unless an exception in this Policy applies.
- Storage and security: we use generally accepted industry safeguards during transmission and storage.
- Deletion: when you stop using the Services and retention is no longer legally required, we may securely delete personal information.
- Access and correction: under the Privacy Act 2020 (NZ), you may request access to and correction of your personal information.
The Information We Collect
We collect different types of information from people who access restricted areas of the Site for the purpose of accessing the Services ("Users") and from individuals who use public areas of the Site or Services ("Visitors"). You may choose not to provide certain information, but this may limit functionality.
Information you give us
When you register, use the Services, post information, communicate with other users, or contact support, we may collect information such as your name, email address, mailing address, mobile phone number, and billing details. We may also collect other details (for example geographic area or preferences) where those details are linked to an identifiable person.
Information others give us
Where practical, we aim to collect information directly from the person concerned. If you provide information about someone else, you must be authorized to do so under applicable privacy laws.
You may choose to connect third-party services ("Integrated Services"). If you authorize that connection, we may collect and store information those services make available and use or disclose it as described in this Policy. You should review the privacy settings of each Integrated Service before connecting.
We may also obtain information from third parties such as partners, advertisers, credit rating agencies, and Integrated Services. When linked to an identifiable person, it is treated as personal information under this Policy.
Information we observe
When you use the Services, we may automatically record technical and usage information using cookies, pixels, web beacons, and similar technologies. This may include IP address, device identifiers, browser or device type, referring and exit pages, content viewed or interacted with, and access times.
We may also collect information about your interaction with emails, such as whether you open, click, or forward a message.
Purpose of Collection
- Operations: to operate, maintain, enhance, and provide all features of the Services, and to respond to comments, questions, and support requests.
- Improvements: to understand usage trends and preferences, improve the Services, and develop new products, services, features, and functionality.
- Communication: to contact you for service-related matters and marketing communications (you can opt out of promotional communications).
- Cookies and tracking: to personalize content, monitor service effectiveness, and track participation in promotions or activities.
- Analytics: to combine and analyze information to measure site access and traffic; where possible, this is done using de-identified information.
Disclosure of Information
Except as described in this Policy, we do not intentionally disclose information collected or stored through the Services without consent from the applicable Visitor or User.
- Publicly viewable information: content you voluntarily publish in public areas of the Services may be accessible to others.
- Other users on your account: some usage information may be visible based on account preferences.
- Service providers: trusted third parties may process information for hosting, maintenance, development, and related services, subject to confidentiality and necessity limits.
- De-identified information: aggregated or de-identifiable information may be shared for business, marketing, or analysis purposes.
- Regulatory disclosure: information may be disclosed where required by law or regulator requests.
- Professional advisors and protection: we may disclose information where reasonably necessary to protect the security or integrity of the Services, our rights, or others' safety.
- Change of ownership: information may be transferred as part of a merger, acquisition, financing, asset sale, or similar transaction.
Storage and Deletion of Personal Information
Storage
We follow generally accepted industry standards to protect information during transmission and after we receive it. We use administrative, technical, and physical safeguards to protect personal information against accidental or unlawful destruction, loss, alteration, and misuse.
Examples include firewalls, encrypted data transfer, password protection, and access controls. However, the internet is not fully secure and absolute security cannot be guaranteed.
Deletion
When you cease using the Services, and we are no longer required to retain personal information for legal obligations, we will securely delete your personal information.
Rights of Access and Correction
Pursuant to your rights under the Privacy Act 2020 (NZ), you have the right to:
- access any personal information we hold about you; and
- request correction of personal information we hold about you.
We will respond to requests in accordance with the Privacy Act.
Contact Us
If you want to contact us about this Policy, our privacy standards, or our information-handling practices, please use the details below.
- Address: 111 Bridge Street, Nelson 7010
- Email: hello@townhouses.nz
Notices delivered to these addresses may be distributed to relevant personnel and tracked for reporting purposes.
Changes and Updates
Please revisit this page periodically to stay aware of updates. If we modify this Policy, we will make the revised version available through the Services, indicate the latest revision date, and comply with applicable laws.
Your continued use of the Services after a revised Policy becomes effective indicates that you have read, understood, and agreed to the current version.